Thank you for contacting PayPal regarding the limitation on your account.
After reviewing your PayPal account , we have determined there to
be excessive risk involved and would like to begin parting ways in a manner
that is least disruptive to your business.
If your PayPal account balance is zero, and you have no outstanding issues
such as unresolved Buyer Complaints or chargebacks, your account will
remain limited.
If there are funds in your account, the remaining account balance will be
held for a period of 180 days in order to minimise charge back risks. Any
Buyer Complaints or chargebacks received against your account during this
time will be paid from your account balance. After the 180-day period has
elapsed, you may withdraw the funds from your account.
If there are outstanding Buyer Complaints or chargebacks, and you choose to
refund your customers, please log into your account and respond to each
Buyer Complaint or chargeback in order to resolve each issue.
To view the status of a transaction dispute:
1. Go to the PayPal website and log in to your account.
2. Click Resolution Centre on your Account Overview page.
3. In the drop down box on the Transaction Disputes page, select 'Open
Cases'.
4. Click the 'Details' link of the transaction in question to view the
status.
PayPal reserves the right to close any account reported to be involved in
possible high-risk behaviour. In the event of a dispute, PayPal will seek
to recover the funds from you by debiting your PayPal balance first and, if
there are insufficient funds in your PayPal balance, PayPal reserves the
right to collect your debt to PayPal by any other legal means.
Please let us know if you require any further assistance.
Sincerely,
Amanda
PayPal
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