[בעיה] הנקודות בלוקרז לא עולות...

[dorongal1]

^^ כותרת
הנקודות (הכסף הוירטואלי) לא עולות. (נשארות על 0) למישהו זה קרה? אתם יודעים או מכירים את הבעיה הזאת???

[B1ackSn0w]

בעיית תצוגה בלבד.....
הם יסדרו את זה אל תדאג, הנקודות שלך בטוחות

[eddiez1989]

תתנתק ותתחבר
אם זה לא פותר את זה אז זה באג

[dorongal1]

חחח תודה הייתי לחוץ כי הזמנתי איזה 5 אנשים ועניתי על שאלות ואף פעם לא עלה לי...
עכשיו שאמרת שזה בטוח אז תודה....

[iddo40]

הם עידכנו בעידכונים שמי שלא עולות לו הנקודות זה בסדר הנקודות שמורות

[dorongal1]

סבבה.. תודה גבר P:

[dorongal1]

תשמעו... זה לא מסתדר... אני כבר יותר משבוע בלוקרז וזה לא היסתדר. עדיין הנקודות על 0! מה לעשות?

[iddo40]

וואלה צודק גמאני נכנסתי היום ניסיתי להיכנס מחדש לא עלו הנקודות ועוד אחרי שעניתי על הדייליס זה כותב לי שהרווחתי 0 PTZ ועושה את הצליל של הקופה מוזרר

[sagivZ]

הם יסדרו את זה תשלח להם פרטית

[אופיר111]

אני שלחתי להם הודעה בקשר למשהו אחר והם החזירו לי תשובה כזאת תראו זה כול הבעיות שיש כרגע זה מעודכן.

This is a bulk response being sent in response to emails from this week that
are backed up in our queue. If we fail to address your specific questions -
please reply back to this email and we'll get back to you right away with a
direct response to your specific question. We assure you that there are
actually human, living, breathing Membership Experience Gurus that read and
answer your emails. Although we may sometimes sound like robots.

Here is a breakdown of the issues we've received the most emails about this
week. Again, if none of these pertain to your email, just reply back to this
response and we'll give you the individual attention that you deserve!

My PTZ Are Wrong/My Friend Count Isn't Right

Most accounts should now be displaying the correct PTZ and friend count. You
may have to clear the cache of your internet browser. Then close your browser.
Re-open it and log in again. If you're still seeing the wrong PTZ and friend
count, our tech team is addressing these accounts. Let us know if you're still
seeing the wrong friend count display by this time next week.

Some new accounts right now have a bug where their PTZ balance never goes
beyond zero. Our tech team is working on this problem right now. We're trying
to identify why this may be happening and work up a solution. The good news is
your earned PTZ are documented in our database and should display correctly
soon.

If you ever notice your PTZ not going up after logging in or answering the
current day's Dailies question, in most cases, this is a temporary display
problem. Your PTZ are counted and accurate in our database. They should display
correctly soon.

We generally add any missed daily, login, or referral PTZ that are documented
in our database as earned but not displayed to all account balances in the days
leading into our PTZ Place replenishment - if not sooner.

There is also an issue right now with members that have the "Remember Me" box
checked on their Lockerz sign in page. There is a chance that your PTZ will not
register if this box is checked. For the time being, it's best to uncheck that
box and manually enter your email and combination with each login.

Nobody Is Getting My Invites

Right now, it appears that our system is just overloaded and these invites
should find their way to your friends and family soon - just not as quickly as
we'd all like. Also investigating the high number of fraud invites is also
slowing us down. Please let us know if your friends still haven't received
their invites by this time next week. They should also check their SPAM folders
too. In the meantime, some members have had better luck inviting their friends
through Facebook. That is an alternative option for you until our email invite
system is working better.

When Is The Next Re-Stock/Why Is Everything "Fresh Out"

There will be a Z-List Only Prize Redemption some time in November. We will
message Z-Listers on the day of the event (not before) on the Lockerz Hallway
and email. Everyone else will also be able to redeem before the end of
November. Check daily on the Hallway for updates as we have them. The Hallway
is your My Lockerz page.

When Will The Full Site Launch

There should be an announcement soon about the full site launch. We were hoping
to have the full site launched this month but we're delaying the launch for a
few weeks. We feel that we need to improve the functionality of our existing
site first.

You may have noticed the "Coming Soon" sections of the site. The shopping bag
is the channel where Lockerz members will be able to purchase the most coveted
fashion, accessory and consumer brands and earn PTZ doing so. The TV icon is
where members will be able to earn PTZ by watching videos, listening to new
music and playing games.

Members will earn PTZ every time they watch a new video or listen to a posted
song or try a new game for the first time. If you love it, you'll earn even
more PTZ if you buy and download it from Lockerz. There will be 15+ ways to
earn PTZ at Lockerz and many more ways to use your PTZ as well. You can use
your PTZ to either redeem prizes or get some killer discounts at our online
store.

How Do I Get My Z-List T-Shirt

If you have been a Z-lister since before October 27, and if you provided your
shipping and shirt size information, your shirt has been shipped by October 30.
If you haven't provided your shipping and size information, please submit that
information on your settings page within your Lockerz account.

Please make sure that your full name, shipping address, t-shirt size, and phone
number are filled out correctly in your account settings. Including your
country which can be selected in the drop down menu.

If you're outside the U.S., we DEFINITELY need your phone number to ship a
t-shirt to you as it's required by our shipping company.

In the ‘STATE’ field, if you don't have a state (or Province) in your address,
please enter your two character COUNTRY CODE. Your order will not go through
without this field filled in. You can look up your country code in the
following link (http://www.theodora.com/country_digraphs.html) and enter it in
the State field.

It typically takes 14-21 days for U.S. Z-Listers to receive their t-shirt.
There is a 3-4 week wait for international shirts. Once we receive all of your
information we can generally ship your shirt within one week.

Do You Ship To My Country

We are now shipping PTZ Place prizes internationally to every country in the
drop down menu in account settings! All U.S. and global shipping is FREE!

Every package sent internationally will be labeled as a “gift.” This should
eliminate or significantly reduce any import duty or tax in the vast majority
of countries. However, Lockerz cannot be responsible for paying any further
fees or tariffs imposed by a recipient’s local government.

For our Brazil members, your country does not allow “gifts” to be shipped
without fees or tariffs. We are in the process of creating an alternative
shipping and distribution strategy for you to solve this problem. This will
delay your order by up to 21-30 days but it should be worth it!

Please ensure that you provide us with your phone number when redeeming. We are
not able to ship abroad without the correct phone number attached to your
complete address.

PTZ Catch Game Problems

There are two glitches with the PTZ Catch game. Some members can't get the game
to completely launch and others play the game but immediately lose any PTZ
earned from playing. We will be crediting any account affected by the glitch
where PTZ were lost with 25 PTZ within the next few weeks. Those that were
unable to play the game at all will have another opportunity to play. It may be
helpful if you make sure your browser is accepting cookies, clear your cache,
close your browser, reopen your browser, make sure you have the latest version
of Flash installed on your computer (http://get .adobe.com /flashplayer) and
try logging in again. The game should launch for you then if you haven't been
able to play before.

Login/Display Problems

Please try the following steps if you haven't already: 1) Please make sure your
browser is accepting cookies. 2) Clear your internet cache and close your
browser. 3) Restart your browser and download the latest version of Flash here:
http://get .adobe.com /flashplayer 4) Try logging back into Lockerz!

If the steps above are unsuccessful, and if your computer is connected to a
home router, please reset the router and try to log back into Lockerz.

You might also want to try logging in from a different computer or location to
rule out a potential issue with your IP address. Some members may have
accidentally caused their IP address to be blocked by Lockerz through repeated
refreshes or attempts to login while the site was down.

Please let us know if you continue to have a problem accessing the site or
viewing parts of the site after taking the above steps. Our tech team can then
look into that issue. It would also be helpful to know what web browser you use
and what specific error messages you're getting when you can't sign in. But try
those basic suggestions first.

Can't Reset My Password

Apparently our Password Reset process is broken right now. Our tech team has
identified a temporary fix but it's a bit cumbersome. We will get back to you
very shortly to walk you through the temporary process. We'll be able to get
back to you more quickly if you send us another email with "Password" in the
subject. That email would then be routed directly to our tech team who can
contact you and hopefully get you back on Lockerz soon!

Can't Change My Email

There is an error message right now when members try to change their email
address in account settings. Again our tech team is working on this problem.

Status Of My Order

Everything is being processed, packed, and shipped from our warehouse. When
your item ships, you'll receive a shipping confirmation which should provide
you with a target date of arrival and a tracking number. Sometimes the tracking
number might not be there but you can just email us here and we should be able
to look up the status of your order by next week. Our fulfillment center
updates us once a week on the status of orders.

Download links for the desktop backgrounds and electronic codes for the Amazon
Gift Cards will be emailed to you soon. Please let us know if you still haven't
received these by the end of the week - especially if your PTZ have already
been deducted.

Can I Delete My Account

If you would like to delete your account, please email change@lockerz.com and
put “Delete” in the subject. We will only honor delete requests if they come
from the email address associated with the email address of the account in
question. Even though we will disable your account, we welcome you back at any
time in the future.

Can My Brothers, Sisters, or Parents Join?

Any member of your household can have their own individual Lockerz account with
a valid email address. Just as long as it's one membership per person and it's
a legitimate account created by that member and not you. So anyone in your
family can join in on the fun at Lockerz!

Now, keep in mind, we do monitor IP addresses for suspicious activity. If it's
just a few family members there won't be a problem. We usually recommend no
more than five accounts from one household or IP address. More accounts might
raise a red flag and cause your invites to be questioned.


Lockerz Support
Pittsburgh, PA
support@lockerz.com