Hello,
Thank you for contacting AlertPay's Resolutions department.
We have received your dispute and have begun our investigation. Due to a number of complaints we have received in reference to this merchant and an unusually high volume of disputes, the resolution process is taking longer than expected. Please allow us some time for this dispute to be resolved by our administration. We thank you in advance for your patience.
Rest assured that we will do everything in our power to reach a favorable resolution for your dispute.
Thank you for your understanding.